We make it easy to organise the right support at home

Home Care packages can be confusing. It's all about staying at home as you get older, and we're here to make things simpler. With IPC Health by your side, you can keep enjoying the life you love — gardening, grandkids, going to the shops — while we take care of the admin.

For over 50 years, we've supported people just like you across Melbourne’s west. We're experts in managing approved Home Care Packages and navigating My Aged Care — so you don’t have to.

Whether you’re waiting for package approval, need help getting an assessment or already have a funded package, we’ll help you every step of the way. That means more support at home and more time to do what matters most to you.

We can meet you wherever you're most comfortable

• At your home
• At one of our six locations across Melbourne's west
• Any location that suits you - like a cafe, library, recreation centre

No waiting list

There are often long government waiting times for your Home Care Package funding to be assigned to you. Once your funding comes through, you have 56 days to choose a Home Care Package provider. But once your package is assigned, there is no waiting time for you to sign up with IPC Health.

Download our Home Care Packages information kit [PDF]

Download our aged care fee schedule and service price list [PDF]

What is a Home Care Package?

Home Care Packages provide government-funded support to help older Australians stay at home for longer. They are designed to support your independence and meet your individual needs — from help with cleaning, meals and shopping, to nursing, personal care, and social activities.

There are four levels of packages, depending on the level of care you need. And if you’re not sure where to start, we can guide you through every step.

As of 1 July, these packages will be called Support at Home. For more information see  health.gov.au Support at Home  .

How we can help

We take the stress out of managing your package, so you can focus on living well at home. Here’s what we do:

• Tailored advice on services that suit your lifestyle and goals

• Budget and care coordination, so you get the best value

• Help with My Aged Care , including assessments and applications

• Reliable service providers you can trust

• A friendly local team who’ll get to know you and ensure you receive the support you need

We’re here to listen, understand, and walk alongside you — because your care should feel personal.
We support clients from all backgrounds and walks of life, and we know how important it is to feel understood. Many of our Care Managers speak another language — including French, Greek, Turkish, Croatian, Serbian, Macedonian and Chinese — and most are bilingual. If we don’t have someone who speaks your language, we’ll organise an interpreter. Because care should feel comfortable.

What can your package be used for?

Your Home Care Package can cover a wide range of services, including:

• Help around the house: cleaning, laundry, gardening

• Meals and nutrition support

• Personal care and grooming

• Nursing and allied health (like physio or podiatry)

• Mobility aids, home safety and modifications

• Transport and social support

If there’s something else you need, just ask. We’ll make it happen. 

We’re an approved provider of Home Care Packages and we can organise our own allied health teams with services like occupational therapy, physiotherapy, speech pathology, exercise physiology, podiatry and dietetics at our locations or in your home (where available). 

We offer choice and flexibility about who will provide your care. We have our own staff for many services, and also have contracts with many different providers. You’ll never be restricted to one provider and we will never charge you for changing service providers. That means that you'll always be supported by people you feel comfortable with.

Our tertiary qualified Care Partners are available to answer any questions you have. They'll work with you to make sure you’re getting the best services and value out of your Home Care Package now and in the future.

Why choose IPC Health?

We know that home is where you're happiest. With IPC Health, you’ll have:

• Holistic, integrated care model where you're at the centre

• Support that meets your needs now and in the future

• A dedicated Care Manager who listens

• Transparent fees with no hidden costs

• Genuine support not sales talk

• Connections in your community with local providers and services

And most importantly, we’ll treat you with the warmth, dignity and respect you deserve.