Who we are

IPC Health is one of the largest providers of community health services in Victoria.

Individuals through a single point of contact can connect to a full spectrum of care and support using consistent approaches including those of our partners.

We operate from six sites in Melbourne’s West and employ over 500 staff. We are committed to working with the rapidly growing areas of Melbourne’s middle and outer West, where population will grow by 400,000 in the coming 15 years. By year 2035, we anticipate that the total population served will be approximately 1.2 million.

IPC Health is a not-for-profit company limited by guarantee and is managed by an Executive Management Team who reports to the Chief Executive Officer who in turn reports to our Board. The IPC Health Board consists of Directors with a range of specialist skills.

We provide a diverse range of services to the community including medical services such as GPs, nurses, diabetes education, paediatric, youth and women’s health, as well as dental and allied health services like podiatry, occupational therapy, speech pathology, physiotherapy, dietetics and cardiac rehabilitation. We also offer psychosocial services such as counselling, Gambler’s Help, and alcohol and other drugs counselling, as well as aged care services like Home Care Packages.

We work with communities to address and strengthen major contributors to wellbeing and quality of living, for example in the areas of family violence, child and family services, activity groups, health promotion and community strengthening.

IPC Health complies with a range of healthcare standards and is accredited accordingly by Quality, Innovation and Performance (QIP). We work to improve quality and seek to continuously improve all our services.

Our mission and objectives

Our mission is to deliver innovative high-quality services that are client centred, collaborative, coordinated and demonstrate value through measured impact.

Individuals through a single point of contact can connect to a full spectrum of care and support using consistent approaches including those of our partners.

While we work with anyone who requires our services, regardless of circumstances, or ability to pay, we prioritise access to those who face obstacles to getting health services tailored to their needs:

• Young people
• Children and families
• Older people
• Vulnerable people
• Diverse communities

We know that our communities have numerous needs, some of them complex, but all are addressable by delivering services close to home, in a culturally relevant way, and that keep them out of hospital, or other high-acuity services.

We aim to have a positive reputation, provide person-centred care that is valued by all and be an effective and viable business.

Our objectives are:

• Widely known and highly regarded
• Contributor to local system outcomes
• Attracting more active clients
• Improved quality of life
• Exceptional client experience
• Enhanced access and equity of access to services
• Comprehensive coordinated service delivery
• Transition from treatment to prevention
• Financial sustainability
• Operational excellence and quality governance
• Passionate creative staff who make a difference
• A sustainable organisation

We are passionate

We go above and beyond, demonstrating understanding and respect for our communities and each other.

We make difference

We act with purpose, measure our results and celebrate achievements.

We are creative

We learn, experiment and innovate.

It’s all about you

At IPC Health, our most important concern is you. Whether you come to us through your GP, the hospital, one of our services or through family or friends, we are dedicated to helping solve your health issues and improve your overall wellbeing. Our aim is to help the whole person, so as well as normal medical and dental professionals, we have a diverse group of health professionals from dietitians to counsellors who can work with you to help you create a healthier life.

What you need, where you need it

We look after a people – adults and older adults, children, young people and families – from a range of different backgrounds. We deeply understand diverse community and individual needs and how to make a difference. We will work with you to identify the services you need and prefer and then, through our integrated service model, find the right people to help, within IPC Health or through other organisations.

From treatment to prevention

We want to improve the quality of life for the people and communities we serve by maximising access to health and wellbeing services. We also work with communities to address and strengthen major contributors to wellbeing and quality of living, for example in the areas of family violence, child and family services, activity groups, health promotion and community strengthening.

Our health promotion and community strengthening team work with people in the community to help them be and stay healthy. By collaborating, we find out what is important and tailor our services to meet their needs.

Good health is more than just going to a doctor

Good health is about having:

• A healthy body and mind
• A safe place to live
• Good relationships with friends and family
• Activities and services available that interest you

The type of work we do

• Our team helps communities live, learn and work in ways that protect and promote health and wellbeing

• We support and facilitate opportunities for our community to build their capacity to identify and actively address issues impacting their sense of health and wellbeing

• Our team works with diverse communities to make sure our clients feel welcome and supported when using our service so they can fully participate in their healthcare

• We promote positive and equal relationships among our staff and communities – together we want to stop family violence against women and children

• Our team works with other organisations so that our projects are well organised and of a high standard. This helps us to provide better outcomes for our community.