What we can help with

The GP clinics at our Deer Park and Wyndham Vale campuses offer a range of medical and health services personalised to your needs.

These services include:

• chronic disease management and preventative health including care plans and health assessments
• referral to My Aged Care
• mental health care plans
• health screening
• refugee health care
• childhood, adult and travel immunisations; all nurses are qualified nurse immunisers
• triaging by our highly qualified nurses
• minor surgical procedures such as suturing, skin cancer removal, biopsies, ingrown toenail removal
• wound management including complex and chronic wounds
• ear syringing
• cervical screening
• pathology tests
• access to diabetes educators
• skin checks and education on sun protection
• women’s health including Implanon insertion and removal (Deer Park and Wyndham Vale) and IUD insertion and removal (Deer Park only)
• sexual health including STI testing and treatment
• medical terminations of pregnancy
• iron infusions
• cryotherapy
• coordinated veterans' care
• GP home visits (subject to availability)

There may be out of pocket expenses for some procedures.

Types of appointments

• In person on campus
• Telehealth
• Home visits (on request and subject to availability)

Waiting list times

There are currently no wait list times at our GP clinics.

Your health information

To ensure the safety and management of all client information, our service uses a verification policy. All health information requested by or transferred to another clinic or agency is verified and approved only by our privacy officer.

All results and correspondence are scanned and imported to the doctor’s holding file for regular review.

Test results and communication

We will contact you once we have received your test results to make an appointment with the GP. Results marked urgent by the GP will be followed up as a priority. If we’re unable to reach you by phone, we will send an SMS or postal letter to make an appointment with the GP. Results will not be provided over the phone.

If you need to speak to a GP or nurse, a message will be taken, and they will return your call as soon as they can. We are unable to communicate with clients through email.

Reminder system

The GP Clinic routinely sends out reminders for appointments (for example, cervical screenings or vaccinations) to clients by SMS or reminder letter.

If you would prefer not to receive a reminder SMS or letter, please let your doctor know.