Our policies

Important information on how we keep you and your data safe

Disclosure

IPC Health’s Whistleblower Policy has been put in place to ensure employees and other individuals who disclose wrongdoing (“Disclosers”) can raise concerns regarding any misconduct or improper state of affair or circumstances (including unethical, illegal, corrupt or other inappropriate conduct) without being subject to victimisation, harassment or discriminatory treatment.

View the Whistleblower Policy

Matters the policy applies to

Disclosable Matters include any conduct that involves:

dishonest behaviour
fraudulent activity
unlawful, corrupt or irregular use of company funds or practices
illegal activities (including theft, dealing in or use of illicit drugs, violence or threatened violence and criminal damage against property)
unethical behaviour
improper or misleading accounting or financial reporting practices
a breach of any legislation relating to IPC Health’s operations or activities, including the Corporations Act 2001 (Cth)
behaviour that is oppressive, discriminatory or grossly negligent
an unsafe work-practice
any behaviour that poses a serious risk to the health and safety of any person at the workplace
a serious risk to public health, public safety or the environment
engaging in, or threatening to engage in, detrimental conduct against a person who has made a disclosure or is believed or suspected to have made, or be planning to make, a disclosure or
any other conduct which may cause loss to IPC Health or be otherwise detrimental to the interests of IPC Health

Whistleblower Protection Officer

IPC Health has nominated the CEO to act as a Whistleblower Protection Officer who will receive reports of Disclosable Matters and take the appropriate action.

How to make a report

A report can be made verbally, in writing or by email to disclosure@ipchealth.com.au  and it can be made at any time

Australia Charter of Healthcare Rights

The Charter describes the rights that consumers, or someone they care for, can expect when receiving health care. These rights apply to all people in all places where health care is provided in Australia.

Child safety

IPC Health is committed to the safety and wellbeing of all children using our services.

We have a zero tolerance of child abuse and will take all concerns and allegations of abuse and safety concerns very seriously.

Your rights

You can expect to be safe and to feel safe everywhere
You can expect that adults that work with you know how to keep you safe
You can tell an adult if you don’t feel safe and they must help you

If you need help

If you are being abused or may be in immediate danger, you should call 000 immediately and talk to the Victoria Police.

If you are concerned someone else needs protection, you can report to Child Protection .

If you visit us, we will respect your privacy and confidentiality where possible.

You have the right to:

Health care
Feel safe
Get easy to understand information about your health
Tell us if you are unhappy about your care or our service
Have someone to represent you
Use an interpreter

We ask you to:

Be nice to our staff, volunteers, clients and visitors
Tell us information to help us to provide the right care
Respect the privacy of others at IPC Health services
Make sure not to share information about others in group programs
Ask for more information if you don’t understand something

If you want to tell us something about your visit, you can:

Talk to our staff
Fill in a feedback form at reception
Send us an email at ipchealth@ipchealth.com.au
Call us on 1300 472 432

View our Appropriate Workplace Behaviour Policy

View our Child Safe Policy

Child Safety Commitment

IPC Health is committed to the safety and wellbeing of all children accessing our services.

We are committed to zero tolerance of child abuse and will take all concerns and allegations of abuse and safety concerns very seriously.

Children’s rights:

They can expect to be safe and to feel safe, wherever they go and whatever they do.
They can expect that adults that work with them know how to keep them safe.
They can tell an adult if they don’t feel safe and they must help them.

If you need help:

If you are or suspect that a child is being abused or may be in immediate danger, you should call 000 immediately and report the matter to the Victoria Police.

If you are concerned a child or young person needs protection, you can report to Child Protection .

Other consumer information:

Charter on Rights of Children and young people in Healthcare Services in Australia

Commission for children and young people

Child safe standards info sheet

Child Safe Standards and the Reportable Conduct Scheme

Privacy and Terms of Use

Give us your feedback

Have a question or need some help?

Call us on 1300 472 432 from 8.30am–5pm Monday to Friday or ask online .

In an emergency, call 000.
For non-life threatening emergencies, connect with the Victorian Virtual Emergency Department .

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