We will collect information from you before the first appointment starts

• Arrive 15 minutes early to complete paperwork or answer questions
• Let us know ahead of time if you need help 
• We can arrange an interpreter if you need translation support
• Bring your Health Care card or Pensioner Concession Card  

What information will we ask for?

You only have to complete forms for consent, financial declaration or understanding rights once.

• Declaration of Income Form  is required for people without concession cards. You can fill this form in online before your first visit
• On the day, a paper form called  Consent to collect and use my personal health information  
• If you are over 65, you will be asked to read the Charter of Aged Care Rights

Things you need to bring with you

• Medicare Card  or an ID 
• If you want to get a concession, bring your  Health Care Card ,  Pensioner Concession Card  or  Veteran Healthcare Card
• Any previous test results, x-rays of scans related to your appointment
• A list of any relevant medications
• Reading glasses or mobility aids

Planning for your appointment

• Although there is parking at our clinic, you should expect some traffic if you are driving.
• We ask you to complete forms including your details, medical information, consent, and income assessment before your appointment time. Arrive early so you can complete our process.
• A few days before your appointment, we will share more details about what to expect and digital forms you can complete to save time on the day.
• Please let us know if you require an interpreter to be present at the appointment – we can arrange one for you.
• If the service has a co-payment fee (save up for the small fee you must pay at each appointment).

During your visit

• Our Client Service Team at reception will do their best to help you when you attend your appointment.
• We will ask you for your details to confirm we have the right person attending the appointment – this may happen more than once
• We ask you to always treat our staff respectfully during your visit.

If you are unwell reschedule with us

• Please let us know if there is any change in your medical condition
• You become unwell, please see your doctor (GP)

How to cancel or reschedule your appointment

If you no longer need the appointment, or you are unable to attend call us on 1300 472 432 as soon as you can.

Give us two (2) days notice, to avoid any cancellation fees.

Early cancellation means we can help someone else in need.

We will ask you for feedback

If you would like to let us know how we did, please as front reception staff and they can provide you with a feedback from – we value your feedback so we can continue to improve how we deliver the service.

You may receive SMS messages asking for feedback.