English

Welcome to IPC Health

How to prepare for your first appointment

What to expect

You are receiving this message from IPC Health because:

  • You have called us to ask about our services
  • We have received a referral from a healthcare professional
  • We have received a referral from My Aged Care

We will collect information from you before the 1st appointment starts

  • Arrive 10 -15 minutes early so we can complete paperwork or answer questions
  • Let us know ahead of time if you need help 
  • We can arrange an interpreter if you need translation support
  • Bring your Health Care card or Pensioner Concession Card  

    What information will we ask for?

    What will care cost?

    Things you need to know

    Things you need to bring with you

    Planning for your appointment

    • Although there is parking at our clinic, you should expect some traffic if you are driving.
    • We ask you to complete forms including your details, medical information, consent, and income assessment before your appointment time. Arrive early so you can complete our process.
    • A few days before your appointment, we will share more details about what to expect and digital forms you can complete to save time on the day.
    • Please let us know if you require an interpreter to be present at the appointment – we can arrange one for you.
    • If the service has a co-payment fee (save up for the small fee you must pay at each appointment).

    During your visit

    • Our Client Service Team at reception will do their best to help you when you attend your appointment.
    • We will ask you for your details to confirm we have the right person attending the appointment – this may happen more than once
    • We ask you to always treat our staff respectfully during your visit.

    To cancel or rebook

    If you are unwell reschedule with us

    • Please let us know if there is any change in your medical condition
    • You become unwell, please see your doctor (GP)

    How to cancel or reschedule your appointment

    Please send a cancellation request online or call IPC Health on 1300 472 432 as soon as you can.

    Call IPC Health on 1300 472 432 at least two (2) days prior, if you no longer need the appointment, or you are unable to attend or need to reschedule the appointment.

    Early cancellation means we can help someone else in need.

    Your rights and responsibilities

    What do you think of this welcome message?

    Feedback

    We will ask you for feedback

    If you would like to let us know how we did, please as front reception staff and they can provide you with a feedback from – we value your feedback so we can continue to improve how we deliver the service.