Our Purpose and Mission

IPC Health is one of the largest providers of community health service in Victoria. Our purpose is to improve quality of life for the people and communities we serve by maximising access to health and wellbeing services. Our mission is to deliver innovative high quality services that are client centred, collaborative, coordinated and demonstrate value through measured impact.

Individuals through a single point of contact can connect to a full spectrum of care and support using consistent approaches including those of our partners.

We operate from six sites in Melbourne’s West and we employ around 450 staff. We are committed to working with the rapidly growing areas of Melbourne’s middle and outer West, where population will grow by 400,000 in the coming 15 years. By year 2035, we anticipate that the total population served will be approximately 1.2 million.

While we work with anyone who requires our services, regardless of circumstances, or ability to pay, we prioritise access to those who face obstacles to getting health services tailored to their needs:

  • Youth
  • Children and Families
  • Older People
  • Vulnerable People
  • Diverse Communities

We know that our communities have numerous needs, some of them complex, but all are addressable by delivering services close to home, in a culturally relevant way, and that keep them out of hospital, or other high-acuity services.

We aim to have a positive reputation, provide person-centred care that is valued by all and be an effective and viable business.

Our objectives are:

  • Widely known and highly regarded
  • Contributor to local system outcomes
  • Attracting more active clients
  • Improved quality of life
  • Exceptional client experience
  • Enhanced access and equity of access to services
  • Comprehensive coordinated service delivery
  • Transition from treatment to prevention
  • Financial sustainability
  • Operational excellence and quality governance
  • Passionate creative staff who make a difference
  • A sustainable organisation

IPC Health is a not-for-profit company limited by guarantee and is managed by an Executive Management Team who reports to the Chief Executive Officer who in turn reports to our Board. The IPC Health Board consists of Directors with a range of specialist skills.

We provide a diverse range of services to the community including Medical (such as GPs, Nurses, Paediatric, Youth and Women’s Health, Diabetes Education), Dental, Allied Health (such as Podiatry, Occupational Therapy, Speech Pathology, Physiotherapy, Dietetics, Cardiac Rehabilitation), Psychosocial services such as Counselling, Gambler’s Help, and Alcohol and Other Drugs Counselling, and Aged Care services such as Home Care Packages.

We also work with communities to address and strengthen major contributors to wellbeing and quality of living, for example in the areas of family violence, child and family services, activity groups, health promotion and community strengthening.

IPC Health complies with a range of healthcare standards and is accredited accordingly by Quality, Innovation, Performance (QIP). We work to improve quality and seek to continuously improve all our services.


Our Services


How we work


IPC Health Strategy 2020-2025


Our Values