Latest news from IPC Health

Get your jab at Glengala Hall in Sunshine West

IPC Health has opened is a COVID-19 vaccination pop-up at Glengala Hall, 10 Simmie St, Sunshine West.

You can walk-in every day from 10am to 4pm. 

No appointment needed.

Closing at 4pm on Sunday 7 November.


Public pop up vaccination hub at Victoria University Secondary College

As part of our C-19 Network response, IPC Health is operating a public pop up COVID-19 vaccination hub at Victoria University Secondary College (Junior campus) where the local community can get vaccinated.

– Saturday, 23 October (9.30am – 5.30pm)
– Sunday, 24 October (9.30am – 5.30pm)

You can walk in to get vaccinated. No bookings are required.

Pfizer will be offered to people getting their first-dose vaccination. Those getting their second dose will get the same vaccine as their first dose.
You can get your second-dose Pfizer vaccine at this clinic, if it’s been three weeks since your first.

Victoria University Secondary College (Junior campus) is located at 88 Billingham Road, Deer Park.


Gambling Harm Awareness Week

Gambling Harm Awareness Week (18–24 October 2021) is the ideal time to start a conversation with family, friends, neighbours and others about the negative effects of gambling, share ideas to prevent gambling harm, and find ways to support people who experience harm as a result of their own or someone else’s gambling.
People who experience gambling harm are not only stigmatised by community attitudes, but often by their own negative thoughts. Low self-esteem and feelings of failure are magnified and perpetuated through societal judgements about character flaws that are inaccurately assigned to the person who experiences gambling harm, and the language used to describe them. Overcoming this stigma is critical to recovery.

A new series of videos created by the Victorian Responsible Gambling Foundation, with the expertise of University of Melbourne neuroscientist Dr Jared Cooney Horvath, explain how gambling affects the way the brain functions and, importantly, how an addiction can be reversed. For more information about how gambling affects the brain and to watch the videos, visit

Anyone negatively affected by their own or someone else’s gambling is encouraged to call IPC Health’s Gamblers Help Intake on 9296 1234 and leave a message or email your referral to or call the 24/7 Gambler’s Help line on 1800 858 858 for free, confidential advice, support and referral.


Extended COVID-19 testing hours

We have extended our testing hours until further notice. We test at the following sites:

IPC Health Deer Park, 106 Station Rd Deer Park
Monday to Saturday 7.00am – 5.00pm
Sundays 8.00am – 5.00pm

IPC Health Wyndham Vale, 510 Ballan Rd Wyndham Vale
Monday to Friday 8.00am – 3.30pm

West Sunshine Community Centre, 25 Kermeen Street Sunshine West (note this is a pop-up testing site, not at our Sunshine campus)
Monday to Friday 7.30am – 4.00pm

VU Werribee, 233-235 Hoppers Lane Werribee, enter via Gate 5
Every day 7.30am – 7.30pm

All sites are drive through sites, walk-ups not possible at the moment.

For testing locations, opening times and wait times:

Please note: Anyone not accepted at a site is due to site being at capacity. Closing time is also subject to wait times. Also, during extreme weather conditions testing sites might have to close early.
Openings times will continue to be reviewed depending on demand.

man with facemask holding flyer

Watch our bicultural team videos

Showcasing the work our amazing Rapid Response Community Engagement Team and Bicultural Workforce have done since they commenced with IPCH in October 2020. The advice and support offered by Bicultural workers have changed hearts and minds and lead to better outcomes for COVID-19 amongst Culturally and Linguistically Diverse communities.

The Unsung Heroes Bicultural Workers working in Indian and Sudanese Community – YouTube

The Unsung Heroes Bicultural Workers in the community at the Chin Church – You Tube


IPC Health Hoppers Crossing re-opens Friday 1 October 2021

IPC Health Hoppers Crossing has been deep cleaned and will re-open 1 October 2021.

Current lockdown regulations apply for all our services. For more information, see our Coronavirus web page.

Our Hoppers Crossing campus was identified as a Tier 1 COVID exposure site after a client that visited the site on Monday 27 September later tested positive for COVID-19. The site was closed for a deep clean on Wednesday 29 September 2021.

IPC Health proactively notified staff and clients after being informed of the positive COVID case.


IPC Health Hoppers Crossing identified as Tier 1 COVID exposure site

IPC Health Hoppers Crossing has been identified as a Tier 1 COVID exposure site after a client that visited the site on Monday 27 September later tested positive for COVID-19. See the Department of Health’s Exposure Site list for health advice:

Our Hoppers Crossing is closed, has been deep cleaned and will reopen once we have approval from the Department of Health.

IPC Health proactively notified staff and clients after being informed of the positive COVID case.

For IPC Health testing sites and times:

For urgent dental care during the closure of our IPC Health campus, please contact the Royal Dental Hospital of Melbourne on 9341 1000 or 9341 1040 after hours.

If you need support:
Close contact information can be found here.
General information can also be found here.


Get ready for grass pollen season

Grass pollen season brings an increase in asthma and hay fever. During the season, a high grass pollen count and a certain type of thunderstorm can also trigger thunderstorm asthma.

For people with asthma or hay fever, especially those who experience wheezing or coughing with their hay fever, thunderstorm asthma can be sudden, serious and even life threatening.

In Victoria, the grass pollen season runs from October through December. Take action to prepare and protect yourself and people in your care this grass pollen season.

Find out more on the Better Health Channel <>

Watch a video in your own language  (Better Health Thunderstorm Asthma YouTube Channel)

What is thunderstorm asthma brochure (PDF)

What is thunderstorm asthma brochure (word)

First steps of asthma first aid (PDF)


COVID Vaccinations

COVID-19 vaccinations with Pfizer and AstraZeneca vaccines are now available at IPC Health.

For appointments at the GP Clinics at Deer Park and Wyndham Vale, please call our dedicated line on 7037 2108 (Monday to Friday 8.30am – 4.30pm) to check your eligibility and to make a booking.
Please only call this number and not our main phone lines so that those seeking urgent medical care can be assisted in a timely manner.

Due to the high demand, you could be on hold for up to an hour on the dedicated vaccination phone number, so please be patient. If you can’t get through the booking phone number, please email

If you do not have a Medicare card, please call the Coronavirus hotline on 1800 675 398 to make a booking.

Please note, you might be placed on a waiting list.

Clients wishing to make an appointment for the IPC Health Vaccination Hub in Caroline Springs need to contact the Victorian Coronavirus Hotline on 1800 675 398.
IPC Health Vaccination Hub is located at Caroline Springs Leisure Centre, 9-19 The Parade, Caroline Springs. We also accept walk-ins at this site: Monday to Saturday 11am – 4pm.

For more information about COVID vaccinations in Victoria:

Watch a video in your own language from community leaders on COVID vaccinations: Goodbye COVID – North Western Melbourne Primary Health Network (

Watch a video from local GPs (incl. from IPC Health) on COVID vaccinations: Wyndham City – Vaccines work | Facebook


Videos from local GPs on vaccination

Watch a video from local GPs (incl. from IPC Health) on COVID vaccinations: Wyndham City – Vaccines work | Facebook

You can also watch a video in your own language from community leaders on COVID vaccinations: Goodbye COVID – North Western Melbourne Primary Health Network (


200,000 COVID tests

IPC Health’s fixed testing sites officially reached the 200,000 tests milestone last week.

A huge thanks to all staff who have contributed to the effort and the community who have participated in coming forward for testing.

IPC Health’s testing numbers represent 2% of all tests completed in Victoria.

More info on IPC Health COVID testing locations

For testing locations, opening times and wait times:


Electronic prescriptions coming to our GP clinics

We’re rolling out electronic prescriptions through our GP clinics at Deer Park and Wyndham Vale. Find out more about how it works on the Australian Digital Health Agency’s Electronic prescriptions page.


Check Mate, the tradies’ mental health app

We’re thrilled to be included in Movember Australia‘s Social Connections Challenge, sharing funding of over $3.5m with 10 other men’s mental health projects across the world! We’re teaming up with our friends at HALT to create an AI smartphone app called Check Mate to help tradies check in with their mates. Find out more.


Test, treat and protect to beat syphilis!

COVID-19 isn’t the only outbreak we’ve got going on at the moment – syphilis is back. The good news is that it’s easy to test for, treat and prevent. Book in for a full sexual health check with your GP or healthcare professional and use condoms. You can find more information on Better Health.


Coronavirus information in your own language

There are only 5 reasons to leave home.

Shopping for food and supplies that you need and exercise, both within 5 kilometres of your home or as close to home as possible.
Care and caregiving.
Authorised work or education, if you can’t do it from home.
Getting vaccinated as soon as you’re eligible.

Masks are now mandatory indoors and outdoors. And if you have any symptoms, get tested.

Videos in Vietnamese, Hindi, Dinka, Cantonese and Mandarin with messages about the importance of mental health and ‘Get Vaccinated to Defeat COVID-19’ can be found here

For the latest updates about coronavirus in your own language go to Translated information about coronavirus (COVID-19) | Coronavirus Victoria

orange car with words free dental smile squad

Smile Squad is underway

Update 27 May 2021: All Smile Squad services will be paused from 28 May 2021.  Schools have been contacted and proposed new timeframes have been tentatively scheduled post lockdown.

IPC Health have partnered with Dental Health Services Victoria to deliver Smile Squad, a school dental program that provides free access to dental care (dental examinations, treatment and oral health education) to all Victorian public primary and secondary school students. IPC Health has made contact with schools in Brimbank, Melton and Wyndham Local Government Areas.

IPC Health commenced delivery of the Smile Squad program at Ardeer Primary School on Monday 24 May 2021. The Ardeer Primary schools staff have been incredibly supportive and the children have been a delight to look after. Our next school, St Albans Meadows Primary School will kick off with Smile Squad commencing Monday 7 June 2021. We look forward to joining another school community and supporting good oral health care!

Keep an eye out for the “bright orange” van at a school near you!


Victorian State Budget addresses need for integrated and holistic mental health upgrades

IPC Health welcomes a focus on and additional funding for mental health in the 2021 Victorian State Budget. IPC Health CEO, Jayne Nelson, says the record amount of funding is an important step in remedying the existing gaps in the system.

“For too long the mental health system has been under resourced and underfunded. This budget shows the Victorian Government is taking seriously the recommendations from the Royal Commission into Victoria’s Mental Health System. Community health organisations such as IPC Health are crucial supports to the mental health system and this increase in funding means that we can reach more of our communities, more of the time.”

We are pleased with the announcement that Social Prescribing trials will be established across eight regions and operate for three years in partnership with Victoria’s new local mental health and wellbeing services.

This means that IPC Health’s pilot Social Prescribing program in the Brimbank and Wyndham local government areas can further develop. The importance of integrating health care and social supports, as in our Social Prescribing model, has become a sustainable whole organisation approach for IPC Health.

Since July 2019, we have offered a free Social Prescribing service where clients with non-medical issues are being referred to an IPC Health Wellbeing Coordinator, who works with the client to understand their needs and goals and facilitates local community sources of support.

The impacts of social isolation and mental health issues go hand in hand. Ending Loneliness Together reported that 50% of Australians felt lonelier since COVID-19. Meagan Chiuchiarelli, Manager Health Promotion and Community Strengthening, says that Social Prescribing is well placed to alleviate the load on the healthcare system while empowering clients to take charge of their own wellbeing journey.

“The Victorian lockdowns really exacerbated people’s feeling of disconnection to their family, friends and wider society. Social Prescribing is the way of the future for holistic and individual person-centred and we’re thrilled to be able to our program further in Brimbank and Wyndham.”

IPC Health also welcomes the State Government’s announcement for funding for the first 20 new local adult and older adult mental health and wellbeing services for Victorians experiencing mild to moderate mental health challenges. This will see one of the first integrated alcohol and other drug services trials to improve outcomes of people with a mental illness and substance misuse issues to be established in Brimbank, where IPC Health’s Alcohol and Other Drugs and Dual Diagnosis counselling teams have identified a great need and are already delivering services.

We are looking forward to working with the State Government and other partners to improve the health and wellbeing of our local communities.


IPC Health running Western Melbourne HeadtoHelp COVID-19 mental health support hub

IPC Health has opened an all ages Mental Health Hub for Melbourne’s Western suburbs, for those experiencing mental health concerns during the COVID-19 pandemic.

The Federal Government initiative in response to the COVID-19 pandemic is called HeadtoHelp and our Wyndham Vale site is operational as of today.

IPC Health CEO Jayne Nelson said this is an extraordinarily difficult time for many people and this funding greatly increases the region’s capacity to provide mental health services to our community when they need it most.

Mrs Nelson said: “Mental health services are vital to a healthy community and we can now ensure services are provided right now and over the long term.”

IPC Health’s HeadtoHelp hub is a free service that will provide a safe space for people to access early intervention mental health care over the next 12 months.

This will include access to a range of connected services for those who are concerned for their mental wellbeing or the wellbeing of their families.

“The Wyndham centre is fully operational and the team at IPC Health is working with its partners to ensure those who need this support and those who are at risk have immediate access,” said the CEO.

The Wyndham Vale hub is one of 15 established across the state by Victoria’s Primary Health Networks (PHNs). North Western Melbourne PHN CEO Christopher Carter said the hubs will be critical to meet burgeoning demand for mental health support.

“Many people in north, west and central Melbourne may have never experienced mental ill-health before and are facing new challenges due to COVID-19,” Adjunct Associate Professor Carter said.

“HeadtoHelp will provide a welcoming place for everyone who needs mental health and wellbeing support, whether their mental health issues are pre-existing or have emerged during the pandemic.”

Our HeadtoHelp hub will also play a key role in supporting local GPs, emergency departments, and hospitals by providing easily accessible mental health care.

As a community health organisation IPC Health are providing culturally appropriate care and access for local people in need.

People can access HeadtoHelp by calling the intake, advice and referral line on 1800 595 212 between 8.30am to 5.00pm Monday to Friday or visit


Need help at home?

The Commonwealth Home Support Programme (CHSP) is a government program providing support for older Australians requiring assistance to keep living independently at home and in their own community.

IPC Health can help you with personal assistance (bathing, continence, mobility), domestic assistance (cleaning, laundry), garden maintenance and home maintenance.

To see if you are eligible and for more information on how to arrange services and costs, go to Home Support Program


Living Well now offered in Wyndham

Our Living Well service is now offered to all who live, work or study in the City of Wyndham!

The Living Well program provides a free non-judgmental service in which a health coach will assist you to find a way to improve your health with:

  • Healthy eating
  • Being more active
  • Quitting smoking
  • Weight concerns
  • Managing long-term conditions
  • Improving sleep and stress levels
  • Low cost or free local classes and services

For the time being, we can only deliver this service via Telehealth (phone call). This means you can remain in the comfort of your own home.

IPC Health pharmacist Penelope Wood

We now have a general practice pharmacist

Our general practice pharmacist, Pene Wood, is onsite assisting the GPs with medication management issues. Pene is available on Thursdays and Fridays and is happy to chat with you about anything medication related. This might include:

  • If you have been started on a new medication
  • You are unsure what your medications are for
  • You have recently been in hospital
  • You think you might be experiencing an adverse effect from your medication
  • You are unsure how to take or use your medications
  • You are taking complementary or other medications you have bought from the pharmacy, supermarket or health food shop

If you would like to chat to Pene make an appointment with her by calling 9219 7142 or visit our Deer Park campus, 106 Station Road.