Latest news from IPC Health

New testing site in Werribee and changes to Tarneit site

New site opening Thursday 15 April:
VU Werribee
233- 235 Hoppers Lane Werribee VIC 3030
Enter via Gate 5
Testing Hours: 9am – 5pm (7 days a week)

Tarneit Wootten Rd Reserve testing site now closed weekends
Testing hours: Monday – Friday 8am – 3.30pm


Our testing sites weekend 17 and 18 April 2021

IPC Health Deer Park (Sat & Sun) : 9am – 3pm

IPC Health Wyndham Vale (Sat & Sun): 9am – 3pm.

VU Werribee Hoppers Lane – Gate 5 (Sat & Sun): 9am – 5pm


Deer Park Testing Site open every Saturday from now on and also Sundays in April 2021

Our Deer Park drive through testing site will be open from 9am to 3pm every Saturday from now and on the following Sundays:
4 April 2021
11 April 2021
18 April 2021
25 April 2021

106 Station Road, Deer Park. No bookings needed.

Bring your Medicare card or if you don’t have one, bring a valid form of identification.

Please note: there will be no more Sunday testing at the Sunshine West site (West Sunshine Community Centre 25 Kermeen Street) from April on.
The last Sunday opening there will be 28 March 2021 from 9am to 3pm.


Wominjeka / Welcome – Elders Lounge reopened

The Aboriginal Elders Lounge at Wyndham Vale is thrilled to welcome community back to the space! Reopening on Monday 15 March, the community is welcome to come in, wait for appointments, and connect in conversation.


COVID Testing Monday 8 March 2021

We will be open at all our testing sites from 9am to 3pm on public holiday Monday 8 March 2021.

– IPC Health Deer Park 106 Station Rd Deer Park

– IPC Health Wyndham Vale 510 Ballan Rd Wyndham Vale

– Wootten Road Reserve 25/51 Wootten Rd Tarneit

– West Sunshine Community Centre 25 Kermeen Street Sunshine West

No bookings needed.

Bring your Medicare card or if you don’t have one, bring a valid form of identification.

Keep Cool in Summer logo

Five ways to keep cool and plan ahead in a heatwave

  • Stay in the shade, wear a hat and drink plenty of water
  • Never leave anyone in a car
  • Spend the day in cool buildings (libraries, cinemas, shopping centres)
  • Check on elderly or sick neighbours, family or friends every day during a heatwave
  • If you need help, Nurse on Call provides free 24-hour health advice in your language; free call 1300 606024
Social Prescribing cartoon images of people undertaking activities including playing cards, cycling, playing with dog

A prescription you can’t take to the chemist

Our Social Prescribing program is in the news


Please keep your pets securely restrained

If you’re coming to get COVID-19 tested at one of our campuses, please make sure that your pets are securely restrained in the back of your vehicle. Thank you for helping to keep us all safe.


Extra COVID testing on Sunday 3 January 2021

We are opening our Deer Park and Wyndham Vale testing sites on Sunday 3 January to assist in the current testing demand.
This means we will be testing at all our four locations. No bookings needed.

– IPC Health Deer Park 106 Station Rd Deer Park: 10am – 4pm

– IPC Health Wyndham Vale 510 Ballan Rd Wyndham Vale: 9am – 3pm

– Wootten Road Reserve 25/51 Wootten Rd Tarneit: 9am – 3pm

– West Sunshine Community Centre 25 Kermeen Street Sunshine West: 9am – 3pm


Deer Park testing site open 2 January

Our Deer Park drive through testing site is open today Saturday 2 January 2021 from 12noon to 6pm to assist with the testing demand.

106 Station Road, Deer Park


COVID testing over Christmas period

24 December 2020:                                                  7.30am – 2.00pm
25 December 2020 Christmas Day:                        closed *
26 December 2020 Boxing Day:                              9.00am – 3.00pm (weekend hours)
27 December 2020:                                                   9.00am – 3.00pm (weekend hours)
28 -31 December 2020:                                            7.30am – 3.00pm (weekday hours)
1 January 2021 New Year’s Day:                              9.00am – 3.00pm (weekend hours)

Note: Deer Park and Wyndham Vale testing Monday to Friday only, West Sunshine testing Monday to Friday and Sundays, Tarneit testing Monday to Friday and Saturday and Sunday

List of IPC Health testing sites

Booking and results info number 9216 7758 / will be staffed 28 – 31 December 2020.

* Christmas Day testing will be available at other sites nearby: Wyndham Civic Centre in Wyndham Vale, Vic Uni in St Albans and Shorten Reserve in West Footscray from 9.00am to 5.00pm.


All campuses will be closed from 1.00pm 24 December 2020 and reopen Monday 4 January 2021.


Mental health support that works for you

The holiday season can be tough. We can all feel a little sad sometimes. Maybe even anxious or lonely? If these feelings are starting to become too much or have been going on for a while, don’t be afraid to seek some help.

Find the best mental health support that works for you. We have a team ready for a FREE and CONFIDENTIAL chat. Just call 1800 595 212 or IPC Health’s Wyndham Vale HeadtoHelp Hub directly on 9216 7756.

The sooner you HeadtoHelp, the better you’ll feel.

Christmas tree with decorations and IPC Health sign

Holiday closure and after hours service contact details

IPC Health wishes you a happy and healthy holiday season.
We will be closed from 1.00pm on 24 December 2020 and reopen Monday 4 January 2021.

For urgent medical care, call 000.

Beyond Blue 1300 224 636

Lifeline 13 11 14

HeadtoHelp Hub 1800 595 212

Royal Dental Hospital of Melbourne 9341 1000 or 9341 1040 (after hours)

DirectLine (Alcohol and drug counselling) 1800 888 236

Gamblers Help Line 1800 858 858

Maternal & Child Health Line 13 22 29


Summer COVID testing hours

From Monday 14 December 2020, IPC Health’s testing sites opening hours are: Weekdays: 7.30am – 3.00pm and Weekends: 9.00am – 3.00pm

We test at the following sites
– Deer Park: IPC Health Deer Park 106 Station Rd Deer Park (Monday – Friday)
– Wyndham Vale: IPC Health Wyndham Vale 510 Ballan Rd Wyndham Vale (Monday – Friday)
– Tarneit: Wootten Road Reserve 25/51 Wootten Rd Tarneit (every day)
– Sunshine West: West Sunshine Community Centre 25 Kermeen Street Sunshine West (Monday – Friday and Sunday)

Testing is free. You will need to bring your Medicare card or if you don’t have one, bring a valid form of identification.

Please be aware that during extreme weather conditions testing sites might have to close early.


Saturday COVID testing at Deer Park in November

Free COVID-19 testing is available on Saturday 14, 21 and 28 November, from 9am to 4pm, at our Deer Park site, 106 Station Road, Deer Park.


Grass pollen season

If you suffer from asthma or hay fever, you may be at an increased risk of Thunderstorm Asthma.

Protect yourself by:
– Ensuring good control of your asthma
– Having an up-to-date asthma action plan or hay fever treatment plan
– Learn asthma first aid to keep you and your family safe
– Avoid storms during the grass pollen season

If you have asthma, even mild asthma, please speak with one of our GP’s to create or review your asthma action plan.

It is very important to manage your symptoms this year as symptoms are similar to coronavirus (COVID-19). These are a runny nose, cough or shortness of breath. Remember it is critical to get tested for coronavirus if these are different to your usual hay fever or asthma symptoms.


New COVID testing site

We are now also testing at the West Sunshine Community Centre, 25 Kermeen Street Sunshine West. Monday-Friday 8am-4.00pm and Sunday 9:30am-4.00pm (closed Saturday’s).  This is a walk-up and drive-through site.  No bookings needed.

Our other testing sites are in Deer Park, Wyndham Vale and Tarneit. More details on our Coronavirus webpage.


IPC Health Strategy 2020-2025

IPC Health’s purpose is to improve quality of life for the people and communities we serve by maximising access to health and wellbeing services. We are committed to working with the rapidly growing areas of Melbourne’s middle and outer West. Read more about our specific expertise, service model and objectives in our Strategy 2020-2025.


2019-2020 Annual Report and Quality Account

IPC Health published its 2019-2020 Annual Report & Quality Account today. You can read more about our achievements in the past year, including our COVID response and innovations such as our Social Prescribing / Community Care program. The document also contains our financial reporting.


IPC Health running Western Melbourne HeadtoHelp COVID-19 mental health support hub

IPC Health has opened an all ages Mental Health Hub for Melbourne’s Western suburbs, for those experiencing mental health concerns during the COVID-19 pandemic.

The Federal Government initiative in response to the COVID-19 pandemic is called HeadtoHelp and our Wyndham Vale site is operational as of today.

IPC Health CEO Jayne Nelson said this is an extraordinarily difficult time for many people and this funding greatly increases the region’s capacity to provide mental health services to our community when they need it most.

Mrs Nelson said: “Mental health services are vital to a healthy community and we can now ensure services are provided right now and over the long term.”

IPC Health’s HeadtoHelp hub is a free service that will provide a safe space for people to access early intervention mental health care over the next 12 months.

This will include access to a range of connected services for those who are concerned for their mental wellbeing or the wellbeing of their families.

“The Wyndham centre is fully operational and the team at IPC Health is working with its partners to ensure those who need this support and those who are at risk have immediate access,” said the CEO.

The Wyndham Vale hub is one of 15 established across the state by Victoria’s Primary Health Networks (PHNs). North Western Melbourne PHN CEO Christopher Carter said the hubs will be critical to meet burgeoning demand for mental health support.

“Many people in north, west and central Melbourne may have never experienced mental ill-health before and are facing new challenges due to COVID-19,” Adjunct Associate Professor Carter said.

“HeadtoHelp will provide a welcoming place for everyone who needs mental health and wellbeing support, whether their mental health issues are pre-existing or have emerged during the pandemic.”

Our HeadtoHelp hub will also play a key role in supporting local GPs, emergency departments, and hospitals by providing easily accessible mental health care.

As a community health organisation IPC Health are providing culturally appropriate care and access for local people in need.

People can access HeadtoHelp by calling the intake, advice and referral line on 1800 595 212 between 8.30am to 5.00pm Monday to Friday or visit


Unable to leave home to get tested?

If you or a family member is unable to leave home to be tested for COVID-19 due to injury, health, mobility or other issues, call our GP clinics and we will help find a solution that will work for you.

Brimbank: 9219 7142
Wyndham: 9216 7999

You must be experiencing COVID-19 symptoms to be eligible.

You can read more about this DHHS Call-To-Test initiative here –


Face coverings mandatory

As of 11.59pm this Wednesday 22 July, it is mandatory to wear a face covering while out completing essential activities.

For more information, click the links below:…/face-coverings-mandatory-melb……

How to wear a medical mask safely (PDF, 300 kB)


Need help at home?

The Commonwealth Home Support Programme (CHSP) is a government program providing support for older Australians requiring assistance to keep living independently at home and in their own community.

IPC Health can help you with personal assistance (bathing, continence, mobility), domestic assistance (cleaning, laundry), garden maintenance and home maintenance.

To see if you are eligible and for more information on how to arrange services and costs, go to Home Support Program


Testing at Tarneit

We are now also testing at the Wootten Road Reserve in Tarneit, every day (including weekends) from 10am to 7pm on weekdays and from 10am to 4pm on weekends. It is a drive-through service organised by the Department of Health and Human Services and the Australian Defence Force is assisting with testing there. No bookings needed.

You will need to bring your Medicare card or if you don’t have one, bring a valid form of identification. Please be aware results currently take 5 business days to come through due to the high volumes being tested in the Victorian Government’s testing blitz.


COVID-19 Information in Arabic

Brimbank City Council have uploaded a video to Facebook with advice in Arabic on staying safe during the COVID-19 crisis.

Watch now:


COVID-19 Information in Vietnamese

Brimbank City Council have uploaded a video to YouTube with advice in Vietnamese on staying safe during the COVID-19 crisis.

Watch now:

Woman Counsellor talking to woman client

Free Counselling Services

For people living in the Brimbank area who have a mental health issue and a drug and alcohol issue.

IPC Health’s Alcohol and Other Drugs and Mental Health Counselling Services (Dual Diagnosis Program ) are taking clients now.

The client does not need to have a diagnosed mental health issue.

Give Kevin a call on 0417 059 976 or Val on 0431 533 130 to book an appointment.

The service is free and there is capacity for after-hours appointments.

Due to COVID-19 we are currently providing counselling via tele-health (phone or video-conference) instead of face to face appointments.


COVID-19 testing

IPC Health is scaling up our COVID-19 testing by opening Acute Respiratory Clinics (ARCs) in the car park areas of our Deer Park and Wyndham Vale campuses from Monday 4 May 2020.

These are Drive Through Clinics and by appointment only.

You can book an appointment online or by emailing or calling 9216 7758 (during business hours).

Appointments are available Monday to Friday from 9am to 4.30pm.

You will need to bring your Medicare card.

The government has broadened its testing criteria and anyone with mild flu-like symptoms, has a sore throat, a runny nose, a cough or a cold can now be tested.

Latest testing information from the Victorian Government.


Telehealth services

Often face to face services are not necessary. If it is safer for you, your appointment will be delivered over the phone or video call; this type of service delivery is called Telehealth. uses video and phone technology to deliver a health care service.

All our current services are available for telehealth.

Our Telehealth sessions are free; there is no co-payment to be made even if you normally pay when you come in.

If your appointment is physically necessary and you visit us in clinic or at we come to your home, co-payments still apply.

IPC Health staff member talking to older woman at their home

Number of home visits reduced

We are reducing the number of home visits we conduct for Aged Care Case Management, Social Work and Allied Health services.

We are still visiting the homes of those who need critical care and following strict infection prevention protocols.

Your health care professional will still honour your appointment over the phone or digital call where possible.

We are doing this to keep you safe.


Living Well now offered in Wyndham

Our Living Well service is now offered to all who live, work or study in the City of Wyndham!

The Living Well program provides a free non-judgmental service in which a health coach will assist you to find a way to improve your health with:

  • Healthy eating
  • Being more active
  • Quitting smoking
  • Weight concerns
  • Managing long-term conditions
  • Improving sleep and stress levels
  • Low cost or free local classes and services

For the time being, we can only deliver this service via Telehealth (phone call). This means you can remain in the comfort of your own home.


Elders Lounge Closure

Our Aboriginal Health Team wish to advise the Elders Community Lounge at our Wyndham Vale Campus is closed until further notice.

The Coronavirus pandemic is one of the biggest health emergencies of our time and due to age and existing chronic illnesses, the community who use the Lounge are most at risk of serious infection.

The Aboriginal Health Team remains available to support clients and community members remotely.


Get the latest information on coronavirus (COVID-19)

Read up-to-date information and advice from the Department of Health and Human Services on the rapidly changing situation of coronavirus (COVID-19):

Woman Counsellor talking to woman client

Free Confidential Dual Diagnosis Counselling Program

Counselling is available for any person over the age of 16 who is experiencing alcohol or other drug and mental health concerns or their parents/partners or other family members who are affected.
Dual Diagnosis Counsellors are available at IPC Health sites in St Albans and Hoppers Crossing.
For an appointment, phone Intake: 9296 1228

IPC Health pharmacist Penelope Wood

We now have a general practice pharmacist

Our general practice pharmacist, Pene Wood, is onsite assisting the GPs with medication management issues. Pene is available on Thursdays and Fridays and is happy to chat with you about anything medication related. This might include:

  • If you have been started on a new medication
  • You are unsure what your medications are for
  • You have recently been in hospital
  • You think you might be experiencing an adverse effect from your medication
  • You are unsure how to take or use your medications
  • You are taking complementary or other medications you have bought from the pharmacy, supermarket or health food shop

If you would like to chat to Pene make an appointment with her by calling 9219 7142 or visit our Deer Park campus, 106 Station Road.

knitted baby jumpers on hangers

Knitted items for sale

Welcoming a baby in your family? Air conditioning too cold?
IPC Health’s ‘knitting group’ is a social get together for local women and they raise funds for medical equipment by selling their products. A wide range of items are for sale at our Deer Park campus, 106 Station Road, including baby clothes, scarfs, hats, blankets and tea cosies.

image of skin check flyer with photo of mold and details of how to book an appointment

FREE Skinchecks at our Deer Park campus 

IPC Health is offering free skin checks for skin cancer and excisions as well as further management as required.
Book a double appointment with Dr Michael Oladiran or Dr Platon Vafiadis.
Call 9219 7142 or book online

Twitter logo

We are now on Twitter

Follow us on and be part of the conversation

Social Prescribing cartoon images of people undertaking activities including playing cards, cycling, playing with dog

Social Prescribing program highlighted

We are proud to see our Social Prescribing pilot project featured in North Western Melbourne Primary Health Network (NWMPHN) Primary Pulse Spring 2019 magazine, in the article Lost and Found.

We deliver the project in Brimbank.

You can read the article here.

Social Perscribing cartoon image with messages for clients

Social Prescribing free service now available at Deer Park

From July 2019, Social Prescribing is a free service available through IPC Health in Deer Park. It is an integrated model of care that links clinical care and community services. It is an innovative way of improving health and well-being outcomes for the community. It complements traditional forms of medical and health care to help our clients who have social and well being needs that can’t be met by the health system.

Young Leaders of the West lego sign

Gambling Harm Awareness Ads launched

On Thursday 27 June, our Young Leaders of the West successfully launched their gambling harm awareness ads with a bang! Stayed tuned to view the ads soon.

Thanks to the Victorian Responsible Gambling Foundation, the Western Bulldogs Community Foundation and Brimbank City Council for their support on this project.

Teachers and children at Acacia Kindergarten receiving Smiles for Miles certificate from IPC Health CEO Jayne Nelson

Acacia Children’s Centre St Albans gets Smiles 4 Miles Award  

This is now the third early childhood centre to be awarded with this certification with the assistance and guidance of IPC Health since starting in the program in 2018.

Smiles 4 Miles is an initiative of Dental Health Services Victoria (DHSV) which aims to improve the oral health of children and their families in high risk areas across Victoria. The program is implemented locally by IPC Health, mostly in preschools.

Parkwood Green Kindergarten teacher and students receiving Smiles for Miles certificate from IPC Health CEO Jayne Nelson

Smiles 4 Miles Award for TRY Parkwood Green Preschool

Staff and children at TRY Parkwood Green Preschool are all smiles after receiving their Smiles 4 Miles award.
Smiles 4 Miles is an initiative of Dental Health Services Victoria (DHSV) which aims to improve the oral health of children and their families in high risk areas across Victoria. The program is implemented locally by IPC Health, mostly in preschools.

An additional 10 kindergartens have signed up with IPC Health to participate with Smiles 4 Miles this year, as well as a further 15 early childhood centres in Melbourne’s West which are already enrolled in the program.

IPC Health Board member Sanela Osmic, Uncle Merv, Aunty Marlene, Uncle Gary and IPC Health CEO Jayne nelson holding up Reconciliation Action Plan booklets

Reconciliation Action Plan launch 

IPC Health has launched its Reconciliation Action Plan REFLECT, a strategic document that will support IPC Health to reflect, identify and drive our reconciliation contribution and journey. Our focus is on developing respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander people within our organisation and in our community. But it is also about the bigger picture: a vision of solidarity and shared history for all Australians.

Dentist treating patient in dentist chair

Filling the dental gap 

IPC Health, as a member of the Victorian Oral Health Alliance (VOHA), has welcomed the Grattan Institute report ‘Filling the dental gap: A universal dental scheme for Australia’.
Many people are locked out of affordable and timely dental care at the moment. The Grattan Institute recommends a gradual expansion, led and funded by the Commonwealth Government, with a greater focus on prevention, primary dental care and early intervention.

Women holding up Dental Health Victoria awards 2018

We’re Winners!! Congratulations to our Dental team.

IPC Health along with Dental Health Services Victoria and DPV Health were awarded to 2018 Project of the Year Award at the Oral Health Awards.

The Silver Diamine Fluoride Project has shown great outcomes for children who struggle in the chair. The project was even highlighted as one of the biggest accomplishments of the year.


Did you know your child’s dental care can be bulk billed?

The Commonwealth Child Dental Benefit service allows for basic dental treatment over a 2 year period for eligible 2-17 year olds (if they receive Family Tax Benefit A or other relevant Australian Government payments) and is now available at our St Albans dental clinic.


Survive the heat this summer. Extreme heat can affect anybody. Those most at risk are older people, young children and people with a medical condition. We encourage you, your family and friends to subscribe to receive heat health alerts, this can help to keep Victorians safe this summer.

Survive the heat this summer with these five simple tips:

  • Drink more water
  • Never leave anyone in a car
  • Stay somewhere cool
  • Plan ahead
  • Check in on others

IPC Health’s General Practitioners across Deer Park, Wyndham Vale and Hoppers Crossing are now registered for the Closing the Gap scheme. This means we can now offer reduced pharmaceutical costs for Aboriginal and Torres Strait Islander clients.


The Hon. Jill Hennessy MP, Minister for Health visited IPC Health’s Healthy Mothers Healthy Babies program today. Because of the success of the program that provides mums with the support they need to give their babies the best possible start to life, the Minister announced that the program will be expanded in rural and regional Victoria.


We have new (solar powered) signage at our campuses so clients can locate us easier.

More information on referral / intake


Grass pollen season (October through December) brings a seasonal increase in asthma and hay fever and also the chance of epidemic thunderstorm asthma.

Be as prepared as you can be with this public information and education campaign from the Department of Health should another epidemic thunderstorm asthma event occur again.


Health literacy is a safety and quality issue in healthcare and IPC Health is very proud to have developed the Health Literacy Guide, which we are pleased to share with you.