IPC Health Dental Service is temporarily changing the way we deliver our service to the community during COVID-19 to ensure the safety of our patients and our staff.
After only providing emergency dental services during lockdown, our Hoppers Crossing and St Albans campuses will be able to operate under level 1 dental restrictions from 26th October 2020. This means we are virtually back to business as usual. The limitations are purely clinical – to minimise aerosol generating/emitting procedures, but we can virtually treat all that we did before.
We will be in contact with clients who are already on our waiting list or had their appointments cancelled due to the lockdown.
Our Altona Meadows campus remains closed for all dental services.
While we continue to provide limited our services, its still very important to continue to look after your mouth and teeth.
- brush you teeth twice a day
- drink plenty of water and avoid sugary drinks
- eat a health well balanced diet.
How to keep your mouth healthy (PDF, 290KB)
Eat healthy for a healthy mouth (PDF, 310KB)
How to brush your teeth (PDF, 200KB)
How to brush your teeth children 18 months – 6 years (PDF, 670KB)
How smoking affects your mouth (PDF, 460KB)
How to care for your dentures (PDF, 250KB)
We have introduced car park waiting at our dental sites. When you arrive for your appointment, you will be required to wait in your car until a Client Services Officer calls you to tell you we are ready to see you. The call will be made to your mobile phone from a private number, so please have your phone switched on when you arrive in our car park.
We thank you for your patience and understanding during this time.
Who can use the Dental Service?
Adults – You must hold a current Health Care Card or Pension Card and show this card at each visit.
Teenagers – aged 12 to 18 years of age (in Years 7 to 12) who hold, or whose parents hold, a concession card. Families eligible for the Commonwealth Child Dental Benefits Schedule (CDBS) are also able to access Dental Services through IPC Health (see below for further details).
Preschool and Primary school children – All children aged between 2 and 12 years of age.
A parent/guardian must be present during consultation.
Did you know child dental care can be bulk billed?
The Commonwealth Child Dental Benefits Schedule (CDBS) allows for basic dental treatment (up to $1000 in benefits) over a 2 year period for eligible 2-17 year olds.
2-17 year olds are eligible if they receive Family Tax Benefit A or other relevant Australian Government payments.
Treatment is bulk billed via Medicare.
Why choose IPC Health for your Child Dental Benefits Schedule?
We will complete your child’s general dental care at no cost to you if your child reaches the $1000 benefit limit.
The next available appointment will be offered and appointments can be flexible dependent on school/work schedules.
Note: Specialist treatments such as orthodontic or cosmetic dental work are not covered under CDBS.
How do I make an appointment?
Appointments are made by telephoning the closest Dental clinic.
IPC Health Altona Meadows, 8368 3000
IPC Health Hoppers Crossing, 8734 1400
IPC Health St Albans, 9296 1200
The Dental clinic has a strict appointment system based on the Dental Health Services Victoria wait list guidelines. You must attend the clinic 15 minutes before your appointment. If you are late for your appointment, your appointment may be given to someone else.
How can I cancel an appointment?
If you cannot come to your appointment, please let the clinic know as soon as possible, so the time can be used by someone else.
Failure to attend appointments
If you fail to attend an appointment you may lose subsequent future appointments and put back on the waiting list.
There are a limited number of emergency appointments available at our clinics each day.
You can attend the Dental Hospital if an appointment at our clinic is not available.
Emergency and After Hours Care
Royal Dental Hospital of Melbourne
720 Swanston St CARLTON
Ph: 9341 1000 or 9341 1040 after hours
Is there a Fee?
Over 18 years of age
There is a fee for all treatments. The first payment is $28.50. The total fee for a course of general treatment will not be more than $114.
Some advanced treatment and dentures will cost more.
No fee for teenagers who are 12 – 18 years of age attending secondary school, who hold, or whose parents hold, a Health Care Card.
Preschool and primary school children
No fee for children whose parents hold a Health Care Card or Pension Card. For children or parents who do not hold a Health Care Card, there is a fee of $33.00.
Can I have an interpreter?
Yes. When making a booking, please ask if you need an interpreter. Interpreters are provided at no additional cost and may be in person or via phone.