Oral Health – Dental

IPC Health Dental Service continues to monitor the way we deliver our service to the community during COVID-19 to ensure the safety of our patients and our staff.

During lockdowns, we are only able to provide emergency care. When this is the case, please call your preferred IPC Health campus to talk to our team about your situation. Otherwise, please contact the Royal Dental Hospital of Melbourne on 9341 1000 or 9341 1040 after hours.


Please ensure that you arrive on time for your appointment. If you are late, we may not be able to see you as this can have an impact on other patient appointments throughout the day.


Healthy mouth and teeth tips

It is still very important to continue to look after your mouth and teeth.

Remember to:

– brush you teeth twice a day
– drink plenty of water and avoid sugary drinks
– eat a healthy well balanced diet.

How to keep your mouth healthy (PDF, 290KB)

Eat healthy for a healthy mouth (PDF, 310KB)

How to brush your teeth (PDF, 200KB)

How to brush your teeth children 18 months – 6 years (PDF, 670KB)

How smoking affects your mouth (PDF, 460KB)

How to care for your dentures (PDF, 250KB)


Who can use the Dental Service?

Adults – You must hold a current Health Care Card or Pension Card and show this card at each visit.

Teenagers – aged 12 to 18 years of age (in Years 7 to 12) who hold, or whose parents hold, a concession card. Families eligible for the Commonwealth Child Dental Benefits Schedule (CDBS) are also able to access Dental Services through IPC Health (see below for further details).

Preschool and Primary school children – All children aged between 2 and 12 years of age.
A parent/guardian must be present during consultation.

Members of our Aboriginal and Torres Strait Islander communities will be prioritised.


Did you know child dental care can be bulk billed?

The Commonwealth Child Dental Benefits Schedule (CDBS) allows for basic dental treatment (up to $1000 in benefits) over a 2 year period for eligible 2-17 year olds.

2-17 year olds are eligible if they receive Family Tax Benefit A or other relevant Australian Government payments.
Treatment is bulk billed via Medicare.

Why choose IPC Health for your Child Dental Benefits Schedule?

We will complete your child’s general dental care at no cost to you if your child reaches the $1000 benefit limit.

The next available appointment will be offered and appointments can be flexible dependent on school/work schedules.

Note: Specialist treatments such as orthodontic or cosmetic dental work are not covered under CDBS.


How do I make an appointment?

Appointments are made by telephoning the closest Dental clinic.

IPC Health Altona Meadows, 8368 3000
IPC Health Hoppers Crossing, 8734 1400
IPC Health St Albans, 9296 1200

The Dental clinic has a strict appointment system based on the Dental Health Services Victoria wait list guidelines. You must attend the clinic 15 minutes before your appointment.  If you are late for your appointment, your appointment may be given to someone else.


How can I cancel an appointment?

If you cannot come to your appointment, please let the clinic know as soon as possible, so the time can be used by someone else.


Failure to attend appointments

If you fail to attend an appointment you may lose subsequent future appointments and put back on the waiting list.


Emergency appointments

There are a limited number of emergency appointments available at our clinics each day.
You can attend the Dental Hospital if an appointment at our clinic is not available.


Emergency and after hours care

Royal Dental Hospital of Melbourne
720 Swanston St CARLTON
Ph: 9341 1000 or 9341 1040 after hours


Is there a fee?

Adults 18 years and older:
with a government concession card

Emergency care – $30 per course of care
General care – $30 per visit per course of care
Maximum fee – $120 per course of care

Denture care – $71.50 per denture
Maximum fee – $143 for a full upper and lower denture  

 Children 0-12 years:

with a government concession card: free of charge

without a government concession card:
Fixed fee –  $35 per child
Maximum –  $140 per family


Can I have an interpreter?

Yes. When making a booking, please ask if you need an interpreter. Interpreters are provided at no additional cost and may be in person or via phone.


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