Coronavirus

IPC Health is working closely with the Victorian Department of Health and Human Services (DHHS), the North West Melbourne Primary Health Network (NWMPHN), Western Health and other health organisations to respond to the outbreak of COVID-19 (Coronavirus) and IPC Health’s Coronavirus Pandemic Action Plan is in place.

 

Free COVID-19 testing

We test at the following sites
– Deer Park: IPC Health Deer Park 106 Station Rd Deer Park
– Wyndham Vale: IPC Health Wyndham Vale 510 Ballan Rd Wyndham Vale
– Tarneit: Wootten Road Reserve 25/51 Wootten Rd Tarneit
– Tarneit Skate Park: Baden Powell Drive, Tarneit

These are all Drive Through Clinics.

To be tested at Deer Park or Wyndham Vale, appointments are preferred. You can book an appointment online or calling 9216 7758 (Monday to Friday during business hours).

Appointments are available Monday to Friday from 9am to 4.30pm.

You will need to bring your Medicare card or if you don’t have one, bring a valid form of identification.

We are now also testing at the Wootten Road Reserve in Tarneit, every day (including weekends) from 10am to 6pm on weekdays and 10am to 4pm on weekends. It is a drive-through service organised by the Department of Health and Human Services. No bookings needed.

We are now also testing at the Tarneit Skate Park. If you have symptoms, get tested there between 12pm-7pm Monday to Friday or 10am-4pm on weekends.

If you can’t get to our drive-through testing sites by car, there are options available to assist you, contact us on 9216 7758 (Monday to Friday during business hours).

Get tested as soon as possible if you have symptoms and self-isolate at home until you receive your test results.

Results currently will be notified within 2-5 days. Results may take longer during peak testing periods. Please email covidresults@ipchealth.com.au if you have been waiting more than 5 business days for your results.

Latest information about testing from the Victorian Government.

 

Actions to keep our staff and community safe 

We are changing the way we do things during the Coronavirus pandemic.

Often face to face services are not necessary. If it is safer for you, your appointment will be delivered over the phone or video call; this type of service delivery is called Telehealth.

All our current services are available for telehealth.

Our Telehealth sessions are free; there is no co-payment to be made even if you normally pay when you come in.

If your appointment is physically necessary and you visit us in clinic or at we come to your home, co-payments still apply.

We will call you before the appointment to check if you are well and we will also start screening upon arrival to make sure we are keeping you and our staff safe.
There is now a limit of one person to come along with you to your appointment.

All staff on campus or providing off site services will be wearing a surgical mask. Clients will be required to wear a mask upon entry to a campus and will be provided one upon entry to replace the face covering they present with.

We are also doing extra cleaning.

 

Should you come to your appointment?

If you or a close family member have had close contact with someone who has confirmed coronavirus, have been tested and are still waiting results or been requested by the Department of Health and Human Services to be tested, you must self-isolate for 14 days and your appointment will be rescheduled for when you are well.

If you or anyone in your family has any symptoms (fever or chills, cough, shortness of breath, sore throat, runny or stuffy nose, loss of sense of smell or taste, headache, nausea, diarrhoea, myalgia (muscle pain), you should not attend and reschedule your appointment.

This will help stop the spread.

If you think you need medical attention, call your GP or the hotline 1800 675 398 and they will instruct you on next steps.

 

Reduced Dental Service

IPC Health Dental Service is temporarily changing the way we deliver our service to the community during COVID-19 to ensure the safety of our patients and our staff.

After only providing emergency dental services during lockdown, our Hoppers Crossing and St Albans campuses will be able to operate under level 2 dental restrictions from 28 September 2020. This means we can see more clients than just emergencies, but there are still limitations as there are to be no aerosol generating / emitting procedures.

We will be in contact with clients who are already on our waiting list or had their appointments cancelled due to the lockdown.

Our Altona Meadows campus remains closed for all dental services.

We have introduced car park waiting at our dental sites. When you arrive for your appointment, you will be required to wait in your car until a Client Services Officer calls you to tell you we are ready to see you. The call will be made to your mobile phone from a private number, so please have your phoned switched on when you arrive in our car park.

We thank you for your patience and understanding during this time.

 

Temporary closure Sunshine campus

To make sure our staff and clients remain safe during the Coronavirus pandemic, IPC Health has decided to temporarily close its Sunshine campus from 14 April 2020, initially for a period of 3 months.

However, all our services that were delivered at Sunshine campus are still available.

We are still providing our health services to you, but this may mean your consultation will be over the phone or via digital video call or if you need face to face treatment this will be at one of our other campuses. If you have a scheduled appointment, IPC Health will be in touch to discuss your options with you.

Our campuses in St Albans, Deer Park, Altona Meadows, Hoppers Crossing and Wyndham Vale remain open.

Visit our website or facebook page for up to date information on all our services: www.ipchealth.com.au or www.facebook.com/IPCHealth or call one of our other campuses to make an appointment for our health services:

  • IPC Health Deer Park: 9219 7142
  • IPC Health St Albans: 9296 1200
  • IPC Health Altona Meadows: 8368 3000
  • IPC Health Hoppers Crossing: 8734 1400
  • IPC Health Wyndham Vale: 9216 7777

If you require GP Services, call 9219 7142 to make an appointment at our Deer Park GP clinic or 9216 7999 for our Wyndham Vale GP Super Clinic.

 

Counselling support

Are you feeling stressed?

Staying in doors, trying to find food and not overthink from the Coronavirus may leave you feeling stressed or anxious.

An IPC Health counsellor can help. They will conduct the session over the phone or via digital video call so you can remain in the comfort of your own home.

 

More information about coronavirus

For more information regarding COVID-19:

DHHS hotline number 1800 675 398 (open 24 hours, 7 days)

DHHS website www.dhhs.vic.gov.au/coronavirus

Emergency relief package from the Victorian Government for people who need to self-isolate: https://bit.ly/2Jcmqv3

 

Information in other languages

SBS On Demand has official Government information and health information about Coronavirus in 63 languages: https://www.sbs.com.au/language/coronavirus

DHHS also has a wide range of information materials available in in 52 languages other than English https://www.dhhs.vic.gov.au/translated-resources-coronavirus-disease-covid-19.

You can now get Coronavirus information in your language by following this link:

https://www.ethnolink.com.au/covid-19-coronavirus-translated-resources

 

Keep up to date with IPC Health information

IPC Health will endeavour to ensure minimum disruption to services. As this is a rapidly changing situation, we will communicate as early as possible with regard to any changes to our services.

You can find updates in the News section of our website or follow us on Facebook or Twitter.