IPC Health has been working closely with the Victorian Department of Health and Human Services (DHHS), the North West Melbourne Primary Health Network (NWMPHN), Western Health and other health organisations to respond to the outbreak of COVID-19 (Coronavirus) and IPC Health’s Coronavirus Pandemic Action Plan is in place.
Actions to keep our staff and community safe
We are changing the way we do things as the Coronavirus pandemic evolves.
Often face to face services are not necessary. If it is safer for you, your appointment will be delivered over the phone or video call; this type of service delivery is called Telehealth.
Our Telehealth sessions are free; there is no co-payment to be made even if you normally pay when you come in.
If your appointment is physically necessary and you visit us in clinic or at we come to your home, co-payments still apply.
We will call you before the appointment to check if you are well and we will also start screening upon arrival to make sure we are keeping you and our staff safe.
There is now a limit of one person to come along with you to your appointment.
We are also doing extra cleaning.
Should you come to your appointment?
If you or a close family member have had close contact with someone who has confirmed coronavirus, you must self-isolate for 14 days and your appointment will be rescheduled for when you are well.
If you or anyone in your family has any fever, cough or shortness of breath, you should not attend and reschedule your appointment.
This will help stop the spread.
If you think you need medical attention, call your GP or the hotline 1800 675 398 and they will instruct you on next steps.
IPC Health is scaling up our COVID-19 testing by opening Acute Respiratory Clinics (ARCs) in the car park areas of our Deer Park and Wyndham Vale campuses from Monday 4 May 2020.
These are Drive Through Clinics and by appointment only.
You can book an appointment online or by calling 9216 7758 (during business hours).
Appointments are available Monday to Friday from 9am to 4.30pm.
You will need to bring your Medicare card.
The government has broadened its testing criteria and anyone with mild flu-like symptoms, has a sore throat, a runny nose, a cough or a cold can now be tested.
Reduced Dental Service
IPC Health Dental Service will be reducing our service to an emergency only service until further notice. This service is will only be available from our St Albans and Hoppers Crossing campuses.
We understand that many of you have been waiting for a long time for dental care. You will, or may already have received a call to cancel your appointment. Please be assured that you will not lose your place in the appointment schedule when the Coronavirus pandemic has eased.
We thank you for your patience and understanding during this time.
Temporary closure Sunshine campus
To make sure our staff and clients remain safe during the Coronavirus pandemic, IPC Health has decided to temporarily close its Sunshine campus from 14 April 2020, initially for a period of 3 months.
However, all our services that were delivered at Sunshine campus are still available.
We are still providing our health services to you, but this may mean your consultation will be over the phone or via digital video call or if you need face to face treatment this will be at one of our other campuses. If you have a scheduled appointment, IPC Health will be in touch to discuss your options with you.
Our campuses in St Albans, Deer Park, Altona Meadows, Hoppers Crossing and Wyndham Vale remain open.
Visit our website or facebook page for up to date information on all our services: www.ipchealth.com.au or www.facebook.com/IPCHealth or call one of our other campuses to make an appointment for our health services:
- IPC Health Deer Park: 9219 7142
- IPC Health St Albans: 9296 1200
- IPC Health Altona Meadows: 8368 3000
- IPC Health Hoppers Crossing: 8734 1400
- IPC Health Wyndham Vale: 9216 7777
If you require GP Services, call 9219 7142 to make an appointment at our Deer Park GP clinic or 9216 7999 for our Wyndham Vale GP Super Clinic.
Are you feeling stressed?
Staying in doors, trying to find food and not overthink from the Coronavirus may leave you feeling stressed or anxious.
An IPC Health counsellor can help. They will conduct the session over the phone or via digital video call so you can remain in the comfort of your own home.
More information about coronavirus
For more information regarding COVID-19:
DHHS hotline number 1800 675 398 (open 24 hours, 7 days)
DHHS website www.dhhs.vic.gov.au/coronavirus
You can now get Coronavirus information in your language by following this link:
Emergency relief package from the Victorian Government for people who need to self-isolate: https://bit.ly/2Jcmqv3
SBS On Demand has official Government information and health information about Coronavirus in 63 languages: https://www.sbs.com.au/language/coronavirus
IPC Health will endeavour to ensure minimum disruption to services. As this is a rapidly changing situation, we will communicate as early as possible with regard to any changes to our services.