Coronavirus

Free COVID-19 testing

We test at the following sites
– Deer Park: IPC Health Deer Park 106 Station Rd Deer Park
– Wyndham Vale: IPC Health Wyndham Vale 510 Ballan Rd Wyndham Vale
– Tarneit: Wootten Road Reserve 25/51 Wootten Rd Tarneit
– Sunshine West: West Sunshine Community Centre 25 Kermeen Street Sunshine West

These are all Drive Through Clinics.

To be tested at Deer Park or Wyndham Vale, appointments are preferred. You can book an appointment online or calling 9216 7758 (Monday to Friday during business hours).

We are testing there Monday to Friday from 7.30am to 3.00pm.

You will need to bring your Medicare card or if you don’t have one, bring a valid form of identification.

We are now also testing at the Wootten Road Reserve in Tarneit, every day (including weekends) from 7.30am to 3.00pm on weekdays and 9.00am to 3.00pm on weekends. It is a drive-through service organised by the Department of Health and Human Services. No bookings needed.

We are now also testing at the West Sunshine Community CentreMonday-Friday 7.30am – 3.00pm and Sunday 9:00am – 3.00pm (closed Saturdays).  This is a walk-up and drive-through site.  No bookings needed.

Please be aware that during extreme weather conditions testing sites might have to close early.

If you can’t get to our drive-through testing sites by car, there are options available to assist you, contact us on 9216 7758 (Monday to Friday during business hours).

Get tested as soon as possible if you have symptoms and self-isolate at home until you receive your test results.

Results currently will be notified within 2-3 days. Results may take longer during peak testing periods. Please email covidresults@ipchealth.com.au if you have not received your results on the 4th business day after your test.

Latest information about testing from the Victorian Government.

 

Actions to keep our staff and community safe 

We have changed the way we do things during the Coronavirus pandemic and a number of measures are in place to stop the spread of the virus, including physical distancing and hand hygiene guidelines and extra cleaning.

With the easing of restrictions, more and more disciplines are able to see clients face to face again, but telehealth options (over the phone or video call) are also still available. When you make an appointment, it will be assessed if it will be through face to face or through telehealth.

Our Telehealth sessions are free; there is no co-payment to be made even if you normally pay when you come in.

If your appointment is face to face and you visit us in clinic or we come to your home, co-payments still apply.

We will send you a message before the appointment to check if you are well and we will also screen upon arrival to make sure we are keeping you and our staff safe.
There is now a limit of one person to come along with you to your appointment.

All staff on campus or providing off site services will be wearing a surgical mask. Clients will be required to wear a mask upon entry to a campus and will be provided one upon entry to replace the face covering they present with.

 

Should you come to your appointment?

If you or a close family member have had close contact with someone who has confirmed coronavirus, have been tested and are still waiting results or been requested by the Department of Health and Human Services to be tested, you must self-isolate for 14 days and your appointment will be rescheduled for when you are well.

If you or anyone in your family has any symptoms (fever or chills, cough, shortness of breath, sore throat, runny or stuffy nose, loss of sense of smell or taste, headache, nausea, diarrhoea, myalgia (muscle pain), you should not attend and reschedule your appointment.

This will help stop the spread.

If you think you need medical attention, call your GP or the hotline 1800 675 398 and they will instruct you on next steps.

 

Reduced Dental Service

IPC Health Dental Service is temporarily changing the way we deliver our service to the community during COVID-19 to ensure the safety of our patients and our staff.

After only providing emergency dental services during lockdown, our Hoppers Crossing and St Albans campuses will be able to operate under level 1 dental restrictions from 26 October 2020. This means we are virtually back to business as usual, but there are still limitations to minimise aerosol generating / emitting procedures.

We will be in contact with clients who are already on our waiting list or had their appointments cancelled due to the lockdown.

Our Altona Meadows campus remains closed for all dental services.

We have introduced car park waiting at our dental sites. When you arrive for your appointment, you will be required to wait in your car until a Client Services Officer calls you to tell you we are ready to see you. The call will be made to your mobile phone from a private number, so please have your phoned switched on when you arrive in our car park.

We thank you for your patience and understanding during this time.

 

Counselling support

Are you feeling stressed?

Staying in doors, trying to find food and not overthink from the Coronavirus may leave you feeling stressed or anxious.

An IPC Health counsellor can help. They will conduct the session over the phone or via digital video call so you can remain in the comfort of your own home.

 

More information about coronavirus

For more information regarding COVID-19:

DHHS hotline number 1800 675 398 (open 24 hours, 7 days)

DHHS website www.dhhs.vic.gov.au/coronavirus

Emergency relief package from the Victorian Government for people who need to self-isolate: https://bit.ly/2Jcmqv3

 

Information in other languages

SBS On Demand has official Government information and health information about Coronavirus in 63 languages: https://www.sbs.com.au/language/coronavirus

DHHS also has a wide range of information materials available in in 52 languages other than English https://www.dhhs.vic.gov.au/translated-resources-coronavirus-disease-covid-19.

You can now get Coronavirus information in your language by following this link:

https://www.ethnolink.com.au/covid-19-coronavirus-translated-resources

 

Keep up to date with IPC Health information

IPC Health will endeavour to ensure minimum disruption to services. As this is a rapidly changing situation, we will communicate as early as possible with regard to any changes to our services.

You can find updates in the News section of our website or follow us on Facebook or Twitter.