IPC Health has been working closely with the Victorian Department of Health and Human Services (DHHS), the North West Melbourne Primary Health Network (NWMPHN), Western Health and other health organisations to respond to the outbreak of COVID-19 (Coronavirus) and IPC Health’s Coronavirus Pandemic Action Plan is in place.

Actions to keep our staff and community safe 

We are changing the way we do things as the Coronavirus pandemic evolves.

This may mean your consultation will be over the phone or via digital video call.

If your appointment is physically necessary, you can still come in. We will call you before the appointment to check if you are well and we will also start screening upon arrival to make sure we are keeping you and our staff safe.
There is now a limit of one person to come along with you to your appointment.

We are also doing extra cleaning.


Should you come to your appointment?

If you or a close family member have travelled overseas in the past 14 days or if you have had close contact with someone who has confirmed coronavirus, you must self-isolate for 14 days and your appointment will be rescheduled for when you are well.

If you or anyone in your family has any fever, cough or shortness of breath, you should not attend and reschedule your appointment.

This will help stop the spread.

If you think you need medical attention, call your GP or the hotline 1800 675 398 and they will instruct you on next steps.


Reduced Dental Service

IPC Health Dental Service will be reducing our service to an emergency only service until further notice. This service is will only be available from our St Albans and Hoppers Crossing campuses.

We understand that many of you have been waiting for a long time for dental care. You will, or may already have received a call to cancel your appointment. Please be assured that you will not lose your place in the appointment schedule when the Coronavirus pandemic has eased.

We thank you for your patience and understanding during this time.


Counselling support

Are you feeling stressed?

Staying in doors, trying to find food and not overthink from the Coronavirus may leave you feeling stressed or anxious.

An IPC Health counsellor can help. They will conduct the session over the phone or via digital video call so you can remain in the comfort of your own home.


More information about coronavirus

For more information regarding COVID-19:

DHHS hotline number 1800 675 398

DHHS website

You can now get Coronavirus information in your language by following this link:

Emergency relief package from the Victorian Government for people who need to self-isolate:

SBS On Demand has official Government information and health information about Coronavirus in 63 languages:


IPC Health will endeavour to ensure minimum disruption to services. As this is a rapidly changing situation, we will communicate as early as possible with regard to any changes to our services.

You can find updates in the News section of our website or follow us on Facebook or Twitter.