Coronavirus

COVID-19 testing

We test at the following sites:

Deer Park: IPC Health Deer Park 106 Station Rd Deer Park  – Monday to Friday 8.00am – 3.30pm and Saturdays 9.00am – 3.00pm and Sundays in April 9.00am – 3.00pm

Wyndham Vale: IPC Health Wyndham Vale 510 Ballan Rd Wyndham Vale  – Monday to Friday 8.00am – 3.30pm

Tarneit: Wootten Road Reserve 25/51 Wootten Rd Tarneit  – Monday to Friday 8.00am – 3.30pm

Sunshine West: West Sunshine Community Centre 25 Kermeen Street Sunshine West (note this is a pop-up testing site, not at our Sunshine campus) – Monday to Friday 8.00am – 3.30pm.

Werribee: VU Werribee, 233-235 Hoppers Lane Werribee, enter via Gate 5 – every day (incl. weekends) 9.00am – 5.00pm

These are all Drive Through Clinics, the Sunshine West testing site is also a walk-up site.

You will need to bring your Medicare card or if you don’t have one, bring a valid form of identification. No bookings needed.

Please be aware that during extreme weather conditions testing sites might have to close early.

If you can’t get to our drive-through testing sites by car, there are options available to assist you, contact us on 9216 7758 (Monday to Friday during business hours).

Get tested as soon as possible if you have symptoms and self-isolate at home until you receive your test results.

Results currently will be notified within 2-3 days. Results may take longer during peak testing periods. Please email covidresults@ipchealth.com.au if you have not received your results on the 4th business day after your test.

Latest information about testing from the Victorian Government.

 

Actions to keep our staff and community safe 

We have changed the way we do things during the Coronavirus pandemic and a number of measures are in place to stop the spread of the virus, including physical distancing and hand hygiene guidelines and extra cleaning.

With the easing of restrictions, more and more disciplines are able to see clients face to face again, but telehealth options (over the phone or video call) are also still available. When you make an appointment, it will be assessed if it will be through face to face or through telehealth.

Our Telehealth sessions are free; there is no co-payment to be made even if you normally pay when you come in.

If your appointment is face to face and you visit us in clinic or we come to your home, co-payments still apply.

We will send you a message before the appointment to check if you are well and we will also screen upon arrival to make sure we are keeping you and our staff safe.
There is now a limit of one person to come along with you to your appointment.

All staff on campus or providing off site services will be wearing a surgical mask. Clients will also be required to wear a surgical mask upon entry to a campus and will be provided one upon entry if they don’t have one.

 

Should you come to your appointment?

If you or a close family member have had close contact with someone who has confirmed coronavirus, have been tested and are still waiting results or been requested by the Department of Health and Human Services to be tested, you must self-isolate for 14 days and your appointment will be rescheduled for when you are well.

If you or anyone in your family has any symptoms (fever or chills, cough, shortness of breath, sore throat, runny or stuffy nose, loss of sense of smell or taste, headache, nausea, diarrhoea, myalgia (muscle pain), you should not attend and reschedule your appointment.

This will help stop the spread.

If you think you need medical attention, call your GP or the hotline 1800 675 398 and they will instruct you on next steps.

 

Dental Service

From 1 February 2021, our Hoppers Crossing and St Albans sites have returned to ‘business as usual’. This means we can do all of the procedures and treatment that we did before the restrictions and limited service during 2020. Any ongoing or future limitations will be purely clinical and put into place in line with government guidelines and to keep our community safe.

We are currently contacting clients who are already on our waiting list or had their appointments cancelled due to the lockdown.

Please ensure that you arrive on time for your appointment. If you are late, we may not be able to see you as this can have an impact on other patient appointments throughout the day.

Our Altona Meadows campus will be re-open on Friday 12 and 19 February 2021 and will then remain open offering a dental service on Wednesdays, Thursdays and Fridays from 24 February 2021.

 

Counselling support

Are you feeling stressed?

Staying in doors, trying to find food and not overthink from the Coronavirus may leave you feeling stressed or anxious.

An IPC Health counsellor can help. They will conduct the session over the phone or via digital video call so you can remain in the comfort of your own home.

 

More information about coronavirus

For more information regarding COVID-19:

DHHS hotline number 1800 675 398 (open 24 hours, 7 days)

DHHS website www.dhhs.vic.gov.au/coronavirus

Emergency relief package from the Victorian Government for people who need to self-isolate: https://bit.ly/2Jcmqv3

 

Information in other languages

SBS On Demand has official Government information and health information about Coronavirus in 63 languages: https://www.sbs.com.au/language/coronavirus

DHHS also has a wide range of information materials available in in 52 languages other than English https://www.dhhs.vic.gov.au/translated-resources-coronavirus-disease-covid-19.

You can now get Coronavirus information in your language by following this link:

https://www.ethnolink.com.au/covid-19-coronavirus-translated-resources

 

Keep up to date with IPC Health information

IPC Health will endeavour to ensure minimum disruption to services. As this is a rapidly changing situation, we will communicate as early as possible with regard to any changes to our services.

You can find updates in the News section of our website or follow us on Facebook or Twitter.