Matters the policy applies to
Disclosable Matters include any conduct that involves:
- dishonest behaviour
- fraudulent activity
- unlawful, corrupt or irregular use of company funds or practices
- illegal activities (including theft, dealing in or use of illicit drugs, violence or threatened violence and criminal damage against property)
- unethical behaviour
- improper or misleading accounting or financial reporting practices
- a breach of any legislation relating to IPC Health’s operations or activities, including the Corporations Act 2001 (Cth)
- behaviour that is oppressive, discriminatory or grossly negligent
- an unsafe work-practice
- any behaviour that poses a serious risk to the health and safety of any person at the workplace
- a serious risk to public health, public safety or the environment
- engaging in, or threatening to engage in, detrimental conduct against a person who has made a disclosure or is believed or suspected to have made, or be planning to make, a disclosure or
- any other conduct which may cause loss to IPC Health or be otherwise detrimental to the interests of IPC Health
Whistleblower Protection Officer
IPC Health has nominated the CEO to act as a Whistleblower Protection Officer who will receive reports of Disclosable Matters and take the appropriate action.
How to make a report
- A report can be made verbally, in writing or by email to disclosure@ipchealth.com.au and it can be made at any time
We have a zero tolerance of child abuse and will take all concerns and allegations of abuse and safety concerns very seriously.
Your rights
- You can expect to be safe and to feel safe everywhere
- You can expect that adults that work with you know how to keep you safe
- You can tell an adult if you don’t feel safe and they must help you
If you need help
If you are being abused or may be in immediate danger, you should call 000 immediately and talk to the Victoria Police.
If you are concerned someone else needs protection, you can report to Child Protection .
If you visit us, we will respect your privacy and confidentiality where possible.
You have the right to:
- Health care
- Feel safe
- Get easy to understand information about your health
- Tell us if you are unhappy about your care or our service
- Have someone to represent you
- Use an interpreter
We ask you to:
- Be nice to our staff, volunteers, clients and visitors
- Tell us information to help us to provide the right care
- Respect the privacy of others at IPC Health services
- Make sure not to share information about others in group programs
- Ask for more information if you don’t understand something
If you want to tell us something about your visit, you can:
- Talk to our staff
- Fill in a feedback form at reception
- Send us an email at ipchealth@ipchealth.com.au
- Call us on 1300 472 432
View our Appropriate Workplace Behaviour Policy
Child Safety Commitment
IPC Health is committed to the safety and wellbeing of all children accessing our services.
We are committed to zero tolerance of child abuse and will take all concerns and allegations of abuse and safety concerns very seriously.
Children’s rights:
- They can expect to be safe and to feel safe, wherever they go and whatever they do.
- They can expect that adults that work with them know how to keep them safe.
- They can tell an adult if they don’t feel safe and they must help them.
If you need help:
If you are or suspect that a child is being abused or may be in immediate danger, you should call 000 immediately and report the matter to the Victoria Police.
If you are concerned a child or young person needs protection, you can report to Child Protection .
Other consumer information:
Australia Charter of Healthcare Rights
The Charter describes the rights that consumers, or someone they care for, can expect when receiving health care. These rights apply to all people in all places where health care is provided in Australia.
Australia Charter of Healthcare Rights
Information about the Australian Charter of Healthcare Rights including languages other than English
Commission for children and young people
Who we are
Our website address is https://www.ipchealth.com.au and is operated by IPC Health Ltd, a community health organisation in Victoria, Australia.
IPC Health is committed to protecting client privacy and ensures confidentiality is maintained in all client related organisational activities.
IPC Health abides by state Privacy legislation to protect client’s health information. In protecting a client’s privacy, IPC Health fulfils its obligations to use information only for authorised purposes and to protect it from misuse as well as from unauthorised disclosure.
In protecting confidentiality, IPC Health and its staff will not disclose information without consent, unless required by law to do so.
IPC Health will ensure all staff are informed, educated and that they understand and fulfil their privacy and confidentiality obligations and responsibilities.
What data we collect and why we collect it
When you visit our website, the following information is logged and retained:
Statistical data
- The operating system and browser you are using
- The address of the referring site (the previous site you visited that linked to ours, typically a search engine)
- Your IP address (the network address of your internet connection)
- Your area location (country, region, city)
- The date and time of your visit
- The pages you visited and files you downloaded
This information is recorded for statistical purposes and is used by us to monitor the use of the site, and to make improvements.
Cookies
A cookie is an electronic token that is passed to your browser when you access a website, typically used to store preferences. This site may use cookies including industry-standard Google Analytics web statistics. Full details are available from Google.
For more information and to opt out:
- About Google advertising cookies and Google Analytics cookies
- Google’s Privacy Policy
- How Google uses data when you use sites and apps that use Google technologies
- To opt out of Google Analytics
The Facebook follow button on our website also sets a cookie. Details are available from Facebook .
Personal data
IPC Health values your privacy and is committed to the protection of any personal information that IPC Health holds. You can access and browse this website anonymously, without disclosing your personal information.
No name, address or specific user details are recorded from site visits and we will not attempt to identify individuals from such information, unless necessary to investigate a breach of law or regulations.
Online bookings
The online booking option for our GP services on this website uses HotDoc. Details about their Privacy Policy and patient data collection are available from HotDoc .
Job applications
The job application option in the Careers section on this website uses the MyRecruitment+ Platform. Details about their privacy policy are available from MyRecruitmentPlus .
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Contact
If you have a complaint about privacy, you can contact either IPC Health by sending an email or the Office of the Health Complaints Commissioner by filling out a complaint form online at hcc.vic.gov.au or phone 1300 582 113.
Have a question or need some help?
Call us on 1300 472 432 from 8.30am–5pm Monday to Friday or ask online .
In an emergency, call 000.